The CompTIA A+ certification is the industry standard for computer support technicians. The international, vendor-neutral certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting. CompTIA A+ certified technicians also have excellent customer service and communication skills to work with clients.
CompTIA A+ is part of the certification track for corporations such as Microsoft, Hewlett-Packard, Cisco and Novell. Other technology companies, including CompuCom and Ricoh, have made CompTIA A+ certification mandatory for their service technicians. More than 700,000 people worldwide have become CompTIA A+ certified since the program’s inception in 1993.
The CompTIA A+ certification exam has three separate tracks. The CompTIA A+ Essentials test, exam code 220-601, is required for each applicant. Then applicant then chooses a test to align with one of these three designations:
IT Technician: For applicants intending to work in a mobile or corporate technical environment with a high level of face-to-face client interaction. Potential job roles include IT administrator, PC technician, and Field Service Technician, as well as non-technical jobs that require understanding of computer repair issues. The exam code is 220-602.
Remote Support Technician: For applicants intending to work in a remote-based environment where client interaction, client training, operating system and connectivity issues are emphasized. Potential job roles include Remote Support Technician, Help Desk Technician and Call Center Technician. The exam code is 220-603.
Depot Technician: For applicants intending to work in environments where hardware-related activities are emphasized. Potential job roles include Depot Technician and Bench Technician. The exam code is 220-604.
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